Terms and Conditions

Lion Polo is a division of RAV ... When you visit our website or buy something from our store, you agree to terms set out in this agreement. We reserve the right to change terms set in this agreement. When we do so, we will update this page and mark the date when updates were made.

General Conditions

You may not use our products to conduct any illegal or unauthorized activity that violate laws in your jurisdiction.

You may not reproduce, copy, or resell our product, marketing, copywriting, images, video and packaging.

We reserve the right to refuse orders you place with us. This could be due to limited inventory, lack of logistics support in your location or payment issues raised from our payment gateway providers.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

Pricing

We price our products with a lot of thought and rarely change them. In occasions when we need to, we reserve the right to update our product prices and discontinue them based on our own discretion. When we update a products price, this website will clearly reflect the current price of the product. Discontinued products may no longer appear on the website.

Delivery and Shipping

We offer shipping to most locations in India.

We usually dispatch products that are in stock within one business day from the time your order is placed. If a product is out of stock, we will notify you the estimated shipping time on the website before you place your order.

There is a nominal charge for Cash on Delivery if your PIN code is supported. If you reject a confirmed COD order, we will be unable to serve you in the future.

If our logistics partner supports it, we will send you an email with a link where you can track your order. Due to external factors, shipping time is not guranteed. Shipping and COD fees are non-refundable.

Gift cards

A gift card may be issued or purchased only directly from us. The recipient will receive an email notification containing a unique code. Each gift card has a balance, which when used during checkout, applies a credit towards the final purchase. This code is meant for the recipient only and should not be shared. The gift card is usable only on purchases made on our store.

We reserve the right to cancel issued gift cards if the system is used for spam or abuse.

Warranty and Returns

We offer product exchanges and returns within 14 calendar days from the date of purchase. We do not accept cancellations once an order is placed. When you request an exchange or pickup, we try to offer a pick-up service, but it is not guranteed. In such cases, we request the customer to ship the return themselves. Products marked as Final sale can not be returned once delivered.

A return order is ineligible for exchange or refund if it is done beyond the 14 calendar day period, or if it is used or returned without original packaging. If we receive an in-bound shipment for an ineligible return, goods will be recycled or discarded without notice. No exchanges or refunds will be applicable and an additional service fee may be charged. If you send an unauthorized in-bound shipment, we will be unable to serve you in the future.

If you discover a manufacturing defect with a product you bought from our store, please send us an email at help@lionpolo.com from the email you placed the order with. As a small business, we can not sustain and accept standard and defective product requests beyond 14 calendar days.

Indemnification

You agree to hold harmless March Work Pvt. Ltd., our subsidiaries, employees and suppliers, harmless from any claim or demand, including reasonable attorneys' fees.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India.